Great article Fei Ren! I am a big fan of JTBD as well.

In your example, you describe “Travel to another city for a conference”as the job-to-be-done. In my opinion, that sounds more like the product or service that the user is hiring to get the job done. The job, I believe, would be to feel more educated in a given subject matter or to meet new people in order to learn more. That being said, traveling to a conference might be competing with an online course or even with a book. And then the struggles of the user totally change.

What do you think?

Product Designerd @zenput. Mochaholic. Stoic. Everything we design is designing us in return.

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